Frequently Asked Questions
Find quick answers to common questions about our handmade home décor, ordering, payments, shipping, and returns. If you cannot find what you are looking for, please contact us at info@mellesmall.shop.
Products
What kinds of products does Melles Mall sell?
We sell home décor, including vases, wall hangings, woven baskets and trays, and tabletop accents. Our store is organized into three collections: Natural & Woven Décor, Vases & Tabletop Accents, and Wall Art & Decorative Hangings.
Are your products handmade?
Many of our pieces are described as handwoven or handcrafted. Each product page explains what the item is made from and how it is designed, so please check the listing for the specific piece you are interested in.
Where can I find sizes, materials, and care instructions?
Each product page lists dimensions, materials, and key features. Where care guidance applies, such as spot cleaning or wiping with a damp cloth, it is included in the product description. If you cannot find what you need, email us at info@mellesmall.shop.
Will my item look exactly like the photos?
We do our best to represent our products accurately, but colors may look slightly different on your screen depending on your device and settings. Items made from natural materials such as wood, rattan, jute, and seagrass can also vary in color, grain, and weave, which makes each piece unique.
Are any products for decorative use only?
Some items are intended for decorative use only. For example, our white washed wooden dough bowl is not intended for food use. Please read the full product description for any usage notes before you buy.
Ordering & Payments
How do I place an order?
Browse our collections, add the items you would like to your cart, and complete checkout. Your order is accepted once Melles Mall confirms it, and the details will be set out in your order confirmation email.
Can I change or cancel my order?
Please contact us as soon as possible at info@mellesmall.shop. We may be unable to accommodate cancellation requests after an order has been accepted, and we cannot guarantee that address changes can be made once an order has been processed or shipped.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express (Amex), JCB, Visa Electron, Discover, and Diners Club. Available payment options are displayed at checkout. For more detail, see our Payment Policy.
What should I do if my payment is declined?
Please check your payment information and confirm with your card issuer that the transaction is authorized. You can also try another accepted payment method at checkout. If you continue to have difficulty, contact us for assistance.
Is it safe to send my card details by email?
Please do not send card details by email. Melles Mall does not ask customers to share full payment card details or security codes through email or other informal channels. Payments should be made through the payment options available at checkout.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States.
Do you ship internationally?
No. We currently ship only within the United States and do not offer international shipping.
How long will my order take to arrive?
Orders are typically processed within 2–3 business days (Monday through Friday, excluding public holidays), followed by an estimated transit time of 3–5 business days. This gives a total estimated delivery time of 5–8 business days. These are estimates and may vary depending on your location, carrier operations, weather, and other circumstances.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow some time for tracking to become active after dispatch.
My order has not arrived. What should I do?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at info@mellesmall.shop and we will be happy to help.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return. To be eligible, the product must be returned within 14 days of receiving return approval, in its original packaging, unused and in brand-new condition, with all original accessories, tags, and components where applicable, along with proof of purchase. Please see our Refund Policy for full details.
How do I start a return?
Email info@mellesmall.shop with your order number, the product you wish to return, the reason for the return, and photos if the item is damaged or defective. Our team will review your request and send instructions. Please do not send any items back without contacting us first.
When will I receive my refund?
Once we receive and inspect your returned product, we will let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 days of approval. The time it takes to appear in your account may depend on your bank or payment provider.
What if my item arrives damaged, defective, or incorrect?
Please contact us immediately at info@mellesmall.shop with your order number and clear photos of the issue, so our team can review it and help you with an appropriate solution.
Can I exchange an item?
To request an exchange, please contact our support team at info@mellesmall.shop. Exchanges are subject to product availability and approval.
Customer Support
How can I contact customer support?
You can email us at info@mellesmall.shop, call us at +1 801-322-2062, or write to Melles Mall, 404 E Broadway, Salt Lake City, UT 84111, United States. You can also send a message through the form on our Contact Us page.