Refund policy

At Melles Mall, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied, we offer a straightforward return and refund process under the following terms and conditions.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days of receiving return approval.

  • The item must be in its original packaging.

  • The product must be unused, unworn, and in brand-new condition.

  • The item must include all original accessories, tags, and components, where applicable.

  • Proof of purchase or order confirmation must be provided.

Products that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team by email:

Email: info@mellesmall.shop

Please include the following information in your email:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Relevant photos, if the product is damaged or defective.

Our support team will review your request and provide instructions for completing the return.

Please do not send any items back without contacting us first.

3. Refund Policy

We offer a 10-day refund policy for eligible returns.

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 days of approval.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@mellesmall.shop.

Include your order number and clear photos of the issue so our team can review the matter and assist you with an appropriate solution.

5. Exchanges

If you would like to exchange an item, please contact our support team at info@mellesmall.shop.

Exchanges are subject to product availability and approval.

6. Return Shipping

Customers should contact our support team before shipping any returned products.

Return shipping instructions and any applicable shipping costs will be communicated during the return approval process.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

Melles Mall
Email: info@mellesmall.shop
Phone: +1 801-322-2062
Business Address: 404 E Broadway, Salt Lake City, UT 84111, United States

We appreciate your trust in Melles Mall and thank you for shopping with us!